Shipping policy

Shipping Policy

Thank you for choosing SwiftlyFlow. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays)
  • Once your order has been processed, you will receive a confirmation email with shipping details
  • Orders placed after business hours may be processed the next working day

2. Shipping Times

Estimated delivery times:

  • United Kingdom: 5–10 business days
  • Europe: 7–12 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

3. Shipping Costs

  • Shipping fees are calculated at checkout
  • Free shipping may be offered on selected orders or promotions

4. Tracking Your Order

  • Tracking information will be provided once your order has been shipped
  • Please allow 2–5 days for tracking updates to appear

5. Delays

While every effort is made to deliver orders on time, delays may occur due to:

  • High demand periods
  • Customs processing
  • Courier issues
  • Weather or unforeseen circumstances

SwiftlyFlow is not responsible for delays once the order has been dispatched.

6. Incorrect Address

  • Please ensure all shipping details are correct at checkout
  • SwiftlyFlow is not responsible for orders shipped to incorrect or incomplete addresses
  • If an error is noticed, contact us immediately

7. Lost or Stolen Packages

  • SwiftlyFlow is not responsible for lost or stolen packages confirmed as delivered
  • If your package is missing, please contact the shipping carrier first
  • Assistance will be provided where possible

8. Customs & Import Duties

  • International orders may be subject to customs fees, import duties, or taxes
  • These charges are the responsibility of the customer
  • SwiftlyFlow has no control over these fees and cannot predict their cost

9. Split Shipments

Orders may arrive in separate packages depending on availability and fulfillment logistics.

By placing an order with SwiftlyFlow, you agree to this Shipping Policy.